Cookies are disabled. This site requires cookies turned on to run properly. Please enable cookies and reload this page.

Best noise reduction
for digital video
Logo

Known Issues for GPU

Current Issues

  • GPU Error 4 in Resolve and CUDA Error 719 in After Effects and Premiere
    (Windows, computers with 2+ NVIDIA GPUs running drivers 442.19, 442.50, 442.59)

    When two or more NVIDIA GPUs are installed and Neat Video is used, Resolve may display the following message: 'The GPU failed to perform image processing because of an error. Error Code: 4.'
    Neat Video itself may also display errors mentioning 'unspecified launch failure (719)' when Neat Video is used in After Effects, Premiere and possibly other applications. This seems to be caused by a bug in the GPU driver version 442.19, 442.50 and 442.59.

    Solution:
    Upgrade NVIDIA GPU driver to version 442.74 (or newer) or roll back to version 431.86 (or older).

  • GPU Memory Errors
    (Windows, computers with 2+ NVIDIA GPUs running GPU drivers 441.xx)

    When two or more NVIDIA GPUs are installed, the GPU driver may leak the GPU memory leading to memory errors reported by Neat Video during processing. This problem seems to be caused by a bug in the GPU drivers of 441.xx series.

    Solution:
    Upgrade NVIDIA GPU driver to version 442.74 (or newer) or roll back to version 431.86 (or older).

Older Issues

  • Mac OSX: CUDA driver 5.5.47 may cause crashes (in Neat Video and in other software) if the driver is installed on a Mac with AMD GPU. To avoid that please install the latest version of the CUDA driver.
     
  • Windows and Linux: AMD Catalyst Omega (14.12) driver contains a number of errors causing incorrect processing results and even crashes when running Neat Video on certain models of AMD GPUs. Please install Catalyst 15.7.1 (or newer) to help Neat Video 4.x avoid those driver bugs. Some models of AMD GPUs models may require an even higher driver version (Crimson 16.3 or newer). For Neat Video 3.x, please downgrade AMD driver to Catalyst 14.9.