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Edius 7 - Cinemascope ratio issue

 
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Endy



Joined: 29 Nov 2016
Posts: 4

PostPosted: Tue Nov 29, 2016 10:41 am    Post subject: Edius 7 - Cinemascope ratio issue Reply with quote

Hey,
I got issue in Edius project when i used cinemascope.
Whole project is set at 1920 x 800 and I guess neat video doesn't count with this ratio.

After using Neat video on clip, Edius deforms whole 1920 x 1080 video to the 1920 x 800 frame so Neatvideo doesn't respect layouter setting.

I tried also put layouter under the Neat video but Edius always crashed.

My setup is:
Windows 10
Intel Core i7-3820
16GB RAM
nVidia GeForce GT 640

Edius Pro 7.53.10
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NVTeam



Joined: 01 Sep 2005
Posts: 2238

PostPosted: Tue Nov 29, 2016 1:32 pm    Post subject: Reply with quote

Thank you for reporting. We will try to reproduce this issue and see what is going on.

Generally, please always place Neat Video above Layouter and any other effects.

Thank you,
Vlad
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NVTeam



Joined: 01 Sep 2005
Posts: 2238

PostPosted: Tue Nov 29, 2016 2:52 pm    Post subject: Reply with quote

In our first tests, Edius and Neat Video work as expected. There are no crashes.

Could you send us (to support [at] neatvideo.com) a small test project (with source clip) that is known to reproduce the problem on your machine?

Thank you,
Vlad
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Endy



Joined: 29 Nov 2016
Posts: 4

PostPosted: Wed Nov 30, 2016 9:09 am    Post subject: Reply with quote

I send you the email with source clip and crash report from edius..
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NVTeam



Joined: 01 Sep 2005
Posts: 2238

PostPosted: Wed Nov 30, 2016 9:21 am    Post subject: Reply with quote

Thank you. We will download the file and try to process it.

Could you also send the test project for Edius with this clip that is known to crash on your machine?

Thank you,
Vlad
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Endy



Joined: 29 Nov 2016
Posts: 4

PostPosted: Wed Nov 30, 2016 9:30 am    Post subject: Reply with quote

Its strange...

I tried to create new project especially for clip which i send you... and its work... so there is some problem in the big project i think..

I will send you original project where i have problem.
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NVTeam



Joined: 01 Sep 2005
Posts: 2238

PostPosted: Wed Nov 30, 2016 9:36 am    Post subject: Reply with quote

Thank you. We will try to work with it and reproduce the problem.

Vlad
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NVTeam



Joined: 01 Sep 2005
Posts: 2238

PostPosted: Wed Nov 30, 2016 12:50 pm    Post subject: Reply with quote

We have tried to open this project and find Neat Video in it or a way to reproduce the problem but so far that is not very clear.

Please describe the steps that we need to take after opening this project to get to the problem.

Thank you,
Vlad
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Endy



Joined: 29 Nov 2016
Posts: 4

PostPosted: Wed Nov 30, 2016 12:59 pm    Post subject: Reply with quote

Just open project, use neat video and it will crash...

There is short video to better demonstration

https://www.youtube.com/watch?v=5uWnxHiUWfg
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NVTeam



Joined: 01 Sep 2005
Posts: 2238

PostPosted: Wed Nov 30, 2016 1:05 pm    Post subject: Reply with quote

Thank you, we have found the way to reproduce the crash now.

It does crash indeed so we will investigate that in details.

Thank you,
Vlad
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