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4.2 OFX Crashing Scratch 8.5 on Launch (Mac Pro Trashcan)

 
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pixeljammer



Joined: 30 Apr 2016
Posts: 4

PostPosted: Tue Jul 26, 2016 10:03 pm    Post subject: 4.2 OFX Crashing Scratch 8.5 on Launch (Mac Pro Trashcan) Reply with quote

OS 10.11.6
3GH 8-Core Intel Xeon E5
64GB RAM
AMD FirePro D700x2

As it says in the title. If I remove the alias file "NeatVideo4.ofx.bundle” from Library/OFX/Plugins, Scratch launches fine.

Any thoughts?
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NVTeam



Joined: 01 Sep 2005
Posts: 2237

PostPosted: Thu Jul 28, 2016 2:18 pm    Post subject: Reply with quote

Did the earlier version 4.1.4 work correctly on the same machine?

Please download and try to run the latest build of Neat Image Demo standalone to see if it runs or if also crashes on your machine. Please let me know.

Thank you,
Vlad
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pixeljammer



Joined: 30 Apr 2016
Posts: 4

PostPosted: Thu Jul 28, 2016 3:00 pm    Post subject: Reply with quote

NVTeam wrote:
Did the earlier version 4.1.4 work correctly on the same machine?

Please download and try to run the latest build of Neat Image Demo standalone to see if it runs or if also crashes on your machine. Please let me know.

Thank you,
Vlad


That does not crash Scratch, but that is not the OFX version.
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NVTeam



Joined: 01 Sep 2005
Posts: 2237

PostPosted: Thu Jul 28, 2016 3:19 pm    Post subject: Reply with quote

I meant whether Neat Image would crash itself or not, regardless of Scratch.

In the meantime, we could also reproduce crashes of Scratch on the first run of Scratch after installing the new version of Neat Video. Only the first run crashes, while the next runs work without problems.

The crash logs do not show direct involvement of Neat Video into the crash situation, which seem to take place in the host application. We continue investigation and will also contact the developers of Scratch to get additional advice.

Thank you,
Vlad
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noise reduction for video and photos
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pixeljammer



Joined: 30 Apr 2016
Posts: 4

PostPosted: Thu Jul 28, 2016 3:31 pm    Post subject: Reply with quote

Oh, I see.

I did a search and removed all “neat video”, “neat image” plist, log, mom, bundle, pdf, etc., restarted twice and reinstalled the “NeatVideoOFX.Intel.pkg”. This time, Scratch only crashed on the first launch. Subsequent launches are fine.

crash logs are here: http://files.webbtransfer.com/3W3m252j2B2w

I’m also corresponding with Mazze over at Scratch.

Thanks for your help.
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pixeljammer



Joined: 30 Apr 2016
Posts: 4

PostPosted: Thu Jul 28, 2016 4:15 pm    Post subject: Reply with quote

NVTeam wrote:
Did the earlier version 4.1.4 work correctly on the same machine?



New Scratch user. Had not tried it before.
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