NV crashes in Premier CC2015 when apply sharpening

resolve technical issues related to use of Neat Video
Post Reply
dwcdv
Posts: 5
Joined: Sat May 11, 2013 2:04 pm

NV crashes in Premier CC2015 when apply sharpening

Post by dwcdv »

I had to do a new install;
now, everytime I apply the sharpening filter when I want to export to AME Premier, it crashes. It does not crash when I do not add the sharpening.
Details:
Clip: 5120x2700
OS: OSX 10.9.5
Premier CC 2015
NV 4.1.2
Mac Pro 3.1

this is the first time it happen. Before never had a crash and I often apply a bit of sharpening.

Update:
I just downloaded the 4.1.3 ver.
It seem to solve the problem.
No more crash.-thank you!
NVTeam
Posts: 2745
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam »

It is good to hear that the update has fixed the problem.

Could you clarify, do you mean that the crashes happened when you enabled sharpening inside Neat Video itself?

Thank you,
Vlad
dwcdv
Posts: 5
Joined: Sat May 11, 2013 2:04 pm

Post by dwcdv »

No, the crashes happen when I tried to export the clip from the Premier Timeline to Media Encoder (Command M)
NVTeam
Posts: 2745
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam »

So with the sharpening enabled inside NV, export in Media Encoder failed.
Without that option, export work correctly, is that correct?

Thank you,
Vlad
dwcdv
Posts: 5
Joined: Sat May 11, 2013 2:04 pm

Post by dwcdv »

yes, exactly
NVTeam
Posts: 2745
Joined: Thu Sep 01, 2005 4:12 pm
Contact:

Post by NVTeam »

Thank you for the clarification.

Vlad
dwcdv
Posts: 5
Joined: Sat May 11, 2013 2:04 pm

Post by dwcdv »

your welcome..... we all want a functional NV
Post Reply