Neat Video community Forum Index
www.neatvideo.com
Neat Video community
support - help - questions and answers - sharing experience and opinions - feedback - suggestions - backup contact
 
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Upgrade from 3.5 - profile info

 
Post new topic   Reply to topic    Neat Video community Forum Index -> General questions
View previous topic :: View next topic  
Author Message
toddigodi



Joined: 18 Apr 2016
Posts: 3

PostPosted: Mon Apr 18, 2016 10:04 am    Post subject: Upgrade from 3.5 - profile info Reply with quote

Dear Neat Video,
I bought the Pro version, 3.5, and would like to upgrade to the 4 (mostly because it is so slow on my 2013 MacPro 64GB 8 core 2xD700, hoping for a faster render. It is optimized for 11 cores and GPU #2, as per the software recommendation). Currently it has taken 3 hours to reach 50% on a 4K iPhone video, 10 minutes long recording.

However, I can't find the email, nor the receipt with my serial/password when I search through my mail with Neat Video Noise Reduction as keywords in various combinations.

Any suggestions?
Back to top
View user's profile Send private message
NVTeam



Joined: 01 Sep 2005
Posts: 2237

PostPosted: Mon Apr 18, 2016 10:39 am    Post subject: Reply with quote

Forum is not the best place to find and exchange serials and passwords so I recommend to contact sales [at] neatvideo.com directly, they should be able to help you.

Thank you,
Vlad

P.S. I do not expect v4 to be faster than v3 on the same computer. The main benefits of v4 are in its new and improved functionality, while the speed is the same as v3.
_________________
Neat Video team
noise reduction for video and photos
Back to top
View user's profile Send private message Visit poster's website
toddigodi



Joined: 18 Apr 2016
Posts: 3

PostPosted: Mon Apr 18, 2016 11:02 am    Post subject: 3.5 upgrade Reply with quote

thank you Vlad,

Appreciate the reply. no intention of exchanging any serials, just need to know if anyone knows where to find the serial, if it should be located in some preference, or 'about' setting that I might have missed.
Will contact sales.

Also, will try to render another video with just GPU and see if it moves faster. Now at 81% with the same video. Quality looks very good, but the render times are just so long... Smile
Back to top
View user's profile Send private message
NVTeam



Joined: 01 Sep 2005
Posts: 2237

PostPosted: Mon Apr 18, 2016 11:24 am    Post subject: Reply with quote

Please always use our e-mail contact for license-related questions.

Regarding the speed of NV, please kindly post the results of Optimize. That will help us estimate whether the measured speeds are adequate or not for that hardware. If the speed is adequate then the long render times may as well be normal. It is 4k after all.

Thank you,
Vlad
_________________
Neat Video team
noise reduction for video and photos
Back to top
View user's profile Send private message Visit poster's website
toddigodi



Joined: 18 Apr 2016
Posts: 3

PostPosted: Mon Apr 18, 2016 11:34 am    Post subject: optimized Reply with quote

[img]https://www.dropbox.com/s/8h03q69arqnbt6k/optimize_neatvideo.png?dl=0[/img]
Back to top
View user's profile Send private message
NVTeam



Joined: 01 Sep 2005
Posts: 2237

PostPosted: Mon Apr 18, 2016 11:55 am    Post subject: Reply with quote

Yes, these speeds (of Neat Video itself) seem adequate for that hardware.

The overall speed of FCPX render may be about 2-3 times slower though, because of the overhead of FCPX itself, its input and output codecs, other processing.

Thank you,
Vlad
_________________
Neat Video team
noise reduction for video and photos
Back to top
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic    Neat Video community Forum Index -> General questions All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group