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FCP x crashes when using Neat

 
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brettgoldsmith



Joined: 07 Jan 2016
Posts: 1

PostPosted: Fri Jan 08, 2016 12:44 am    Post subject: FCP x crashes when using Neat Reply with quote

Hi,

Everytime i try to render noise or sharpening the mac hangs & crashes.
Can't use at all
Is this graphics card powerful enough & are there some solutions out there?
Should i install CUDA?
Hoping for some advice

Regards

Brett

FCP X 10.2.2
Yosemite 10.10.5
imac 27-inch late 2012
3.2GHz intel core i5
16GB 1600 MHz DDR3
NIVDIA GeForce GTX 675MX 1024MB
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NVTeam



Joined: 01 Sep 2005
Posts: 2238

PostPosted: Fri Jan 08, 2016 4:43 pm    Post subject: Reply with quote

If FCPX crashes or hangs then there should be a crash/hang report produced by OSX. It usually offers to send the report to Apple. Instead of sending it to Apple, please copy&paste that detailed report to an e-mail and send it to support [at] neatvideo.com. We will check the crash log and hopefully identify the cause and find a solution.

Please also open Neat Video's Options window, go to its menu Tools > Preferences > Performance and make a screenshot. Then use the Optimize Settings tool to run the speed test. Please send the results to support e-mail as well.

Please also specify whether you have already disabled background rendering and skimming (to avoid slowdown of FCPX caused by its excessive re-rendering).

Thank you,
Vlad
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Neat Video team
noise reduction for video and photos
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