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neat video via premiere pro cc 2015 crashes

 
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mathewlisett



Joined: 28 May 2010
Posts: 56

PostPosted: Tue Aug 04, 2015 11:57 pm    Post subject: neat video via premiere pro cc 2015 crashes Reply with quote

Ok, so i didnt know where to put this but im guessing there is a bug.

so let me explain that ANY other software that uses the full load of gpu and cpu doesnt crash my system.

my system has been upgraded to the asus x99-e ws with 5960x and 32gb ddr4

so when i have tested ie optimized neat video, the system crashes if the above settings are done ie full load from anywhere else isnt an issue.

but if i cut my project into 4 minute slices and PRE RENDER them first and then export and render via AME the project will then do a successful render.

but if i try to do the render straight off the bat via AME without pre render, the system crashes within the first 30 seconds.

so is there a bug in neat video that ive come across thats making this happen.

and yes i have even brought the cpu down from 4.7 to 4.6 and it still crashes . so its only a success when you do the 4 minutes slices pre render that everything is then ok.

bare in mind that this also happened on the previous z97 pro system with 2014 version
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NVTeam



Joined: 01 Sep 2005
Posts: 2237

PostPosted: Wed Aug 05, 2015 8:26 am    Post subject: Reply with quote

Does the whole system crash? Or Premiere alone?

Vlad
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noise reduction for video and photos
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mathewlisett



Joined: 28 May 2010
Posts: 56

PostPosted: Wed Aug 05, 2015 8:29 am    Post subject: Reply with quote

whole system. and its only when i use neatvideo.

i have to pre render each slice individually in the project before going for the full lot in AME
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NVTeam



Joined: 01 Sep 2005
Posts: 2237

PostPosted: Wed Aug 05, 2015 8:43 am    Post subject: Reply with quote

Such a crash can usually be caused by either a hardware problem (like overheating) or driver problem (for example GPU driver).

Please check if you can reproduce the crash if you run Neat Video on CPU ony (go to Neat Video Preferences > Performance to adjust that).

Thank you,
Vlad
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noise reduction for video and photos
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mathewlisett



Joined: 28 May 2010
Posts: 56

PostPosted: Fri Aug 14, 2015 7:07 pm    Post subject: Reply with quote

i figured it was down to two things.

1. even though it would complete the test and be ok with the 4.7ghz via the 5960x. i had to bring it down to 4.6

2. and this should really be the more important factor, the new pp pro cc 2015 was a cause of many other issues aswell.
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