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Made Purchase / No Download Info

 
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fareast1



Joined: 07 May 2015
Posts: 2

PostPosted: Thu May 07, 2015 2:32 pm    Post subject: Made Purchase / No Download Info Reply with quote

I purchased NeatVideo via SWReg 5/4, PayPal says transaction is completed and money has been received. I have a receipt and order # from SWReq but I never received a way to download the software.

Ive sent 3 emails to you (NeatVideo) with no response.

Also, I purchased V3 on the 5/4 and you released V4 on 5/5 will I receive V4 since I have not received any product at all.
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NVTeam



Joined: 01 Sep 2005
Posts: 2237

PostPosted: Thu May 07, 2015 4:49 pm    Post subject: Reply with quote

Yes, we did receive your e-mails and always replied. It looks like there is a problem on your side of e-mail delivery process if you do not see our e-mails. Perhaps spam filters?

Could you send us an alternative e-mail address to contact you? For example, a gmail address.

Thank you,
Vlad
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Neat Video team
noise reduction for video and photos
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fareast1



Joined: 07 May 2015
Posts: 2

PostPosted: Fri May 08, 2015 1:37 pm    Post subject: Post subject: Made Purchase / No Download Info Reply with quote

Received email @ alternate address. Thanks for your assistance... Very Happy
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grpajones



Joined: 01 Jul 2015
Posts: 3

PostPosted: Thu Jul 02, 2015 10:11 pm    Post subject: No one is getting back to me no matter what I do Reply with quote

I have emailed multiple times and no one is getting back to me about my code. You guys have my $100 but I never have received my code.

Here's my order number. Thank you

Shaun

U5999891202
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NVTeam



Joined: 01 Sep 2005
Posts: 2237

PostPosted: Thu Jul 02, 2015 10:15 pm    Post subject: Reply with quote

Apparently our e-mails did not reach you for some reason, probably due to spam filtration at your e-mail server. Yes, we received your e-mails and always replied.

Do you have an alternative e-mail adrress, for example at gmail?

Thank you,
Vlad
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Neat Video team
noise reduction for video and photos
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grpajones



Joined: 01 Jul 2015
Posts: 3

PostPosted: Fri Jul 03, 2015 2:30 am    Post subject: Reply with quote

yes, should I PM you? I will PM you my email address. thank you.
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grpajones



Joined: 01 Jul 2015
Posts: 3

PostPosted: Fri Jul 03, 2015 2:32 am    Post subject: Reply with quote

wait...it says PM is disabled on this forum. I would prefer to not post my email on a public forum. Is there a way I can send it to you directly? I guess I will send it to the 4 email addresses that I've sent all my other requests?
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Tim



Joined: 18 Jun 2012
Posts: 20

PostPosted: Fri Jul 03, 2015 2:37 am    Post subject: Reply with quote

Please contact us by email and advise a new address. Thank you
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noise reduction for video and photos
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