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v.4 crashes FCPX

 
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csound



Joined: 09 Dec 2012
Posts: 7

PostPosted: Fri May 08, 2015 8:35 am    Post subject: v.4 crashes FCPX Reply with quote

I just bought the v.4 update and it seems to be unusable with 4K footage in FCPX 10.2. Computer locks up and crashes - tried 5 times. This does not happen with previous version of NV.
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NVTeam



Joined: 01 Sep 2005
Posts: 2237

PostPosted: Fri May 08, 2015 9:31 am    Post subject: Reply with quote

The whole computer (requiring restarting OSX) or just FCPX alone?

Please kindly collect the crash logs and send them to support [at] neatvideo.com.

Please also describe your workflow (the part involving Neat Video) and the exact point in that workflow where those crashes take place.

Please reply by e-mail to support [at] neatvideo.com.

Thank you,
Vlad
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csound



Joined: 09 Dec 2012
Posts: 7

PostPosted: Fri May 08, 2015 11:19 am    Post subject: Reply with quote

NVTeam wrote:
The whole computer (requiring restarting OSX) or just FCPX alone?

Please kindly collect the crash logs and send them to support [at] neatvideo.com.

Please also describe your workflow (the part involving Neat Video) and the exact point in that workflow where those crashes take place.

Please reply by e-mail to support [at] neatvideo.com.

Thank you,
Vlad


The whole computer was crashing. I trashed all the NV preferences from the user library and that seems to have made a difference. FCPX still crashes randomly though when using the NV v.4 plugin.

Will email workflow and crash logs soon.
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