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Missing password / username email

 
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Anton Shavlik



Joined: 21 Aug 2014
Posts: 4

PostPosted: Fri Aug 22, 2014 9:16 am    Post subject: Missing password / username email Reply with quote

I purchased NeatVideo via SWReg about a week ago, I have a receipt and order # from them but never received a way to download the software. My email is anton@shavlik.us
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NVTeam



Joined: 01 Sep 2005
Posts: 2237

PostPosted: Fri Aug 22, 2014 9:35 am    Post subject: Reply with quote

We sent the license to anton@shavlik.us on Aug 15, right after you placed the order. Please check the spam filters / spam folder in your e-mail account, the e-mail may be there now.

Thank you,
Vlad
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Neat Video team
noise reduction for video and photos
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Anton Shavlik



Joined: 21 Aug 2014
Posts: 4

PostPosted: Fri Aug 22, 2014 11:33 am    Post subject: Reply with quote

I've received the receipt email from SWReg again today, but I don't see any information for downloading in it. Nothing in my spam folder either. An email can be sent to heidifilms@gmail.com as well.
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NVTeam



Joined: 01 Sep 2005
Posts: 2237

PostPosted: Fri Aug 22, 2014 11:44 am    Post subject: Reply with quote

We have just re-sent that e-mail to both addresses. Please check if you receive it in both e-mail boxes. If you do not receive it at anton@shavlik.us then it means there are e-mail filters at that server (at the hosting) that you may be not aware of.

Thank you,
Vlad
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Neat Video team
noise reduction for video and photos
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Anton Shavlik



Joined: 21 Aug 2014
Posts: 4

PostPosted: Fri Aug 22, 2014 12:42 pm    Post subject: Reply with quote

received at new email. Thank you.
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Anton Shavlik



Joined: 21 Aug 2014
Posts: 4

PostPosted: Thu Mar 26, 2015 6:16 pm    Post subject: Reply with quote

Embarassing, but I've lost my login info. Could it be resent to heidifilms@gmail.com ?
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NVTeam



Joined: 01 Sep 2005
Posts: 2237

PostPosted: Thu Mar 26, 2015 8:41 pm    Post subject: Reply with quote

Sure.

Vlad
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Neat Video team
noise reduction for video and photos
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