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Any news on rendering bug FIX?

 
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deceres



Joined: 19 Nov 2012
Posts: 14

PostPosted: Tue Mar 05, 2013 11:51 am    Post subject: Any news on rendering bug FIX? Reply with quote

Hello, several weeks passed after FcproX 10.0.7 release and there is still no news about fixing the glitching frame rendering bug that affects NeatVideo, too.
Nothing from Apple, nothing from you... actually NeatVideo is still unusable... could you please give any suggestion?
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NVTeam



Joined: 01 Sep 2005
Posts: 2237

PostPosted: Tue Mar 05, 2013 6:28 pm    Post subject: Reply with quote

Unfortunately, we cannot fix Apple bugs (programming errors) in FCPX, that is not technically possible. The bugs are in FCPX itself, so we all need to ask Apple to fix them ASAP.

Please use this specialized form they provide: http://www.apple.com/feedback/finalcutpro.html

Thank you,
Vlad

P.S. You may also want to try the workaround mentioned in our webpage (using the Opacity parameter in FCPX).
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deceres



Joined: 19 Nov 2012
Posts: 14

PostPosted: Fri Mar 08, 2013 2:40 pm    Post subject: Reply with quote

That means that ASAP means 4 months?
I've sent almost 40 requests to Apple support without any answer. should I cover mysel with gasoline and fire me in front of Apple headquarter in order to have any support?
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NVTeam



Joined: 01 Sep 2005
Posts: 2237

PostPosted: Fri Mar 08, 2013 11:13 pm    Post subject: Reply with quote

I am amazed by their speed (lack of it) as well.

At least that workaround seems to work for now..

Vlad
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deceres



Joined: 19 Nov 2012
Posts: 14

PostPosted: Sun Mar 10, 2013 4:11 pm    Post subject: Reply with quote

do you mean to set transparency to 0.99?
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NVTeam



Joined: 01 Sep 2005
Posts: 2237

PostPosted: Sun Mar 10, 2013 9:17 pm    Post subject: Reply with quote

I think it is measured in percents there, so to 99.99% (anything less than 100%).

Vlad
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deceres



Joined: 19 Nov 2012
Posts: 14

PostPosted: Sun Mar 17, 2013 9:11 am    Post subject: Reply with quote

Hello Vlad,
unfortunately this trick does not work... the glitching frames are still present even on this new OSX 10.0.3 release.

I've noticed less glitching frames... but still they are...
If I do'nt apply any effect besides NV it's going pretty good but if I make any correction.... it's the same old story.

Do you know if Apple is going to release FCPROX 10.0.8 shortly?
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NVTeam



Joined: 01 Sep 2005
Posts: 2237

PostPosted: Sun Mar 17, 2013 12:12 pm    Post subject: Reply with quote

Unfortunately I don't know, they don't say. I hope it will be soon after this OSX update.

Vlad
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grapegraphics



Joined: 24 Jan 2013
Posts: 5

PostPosted: Sun Mar 17, 2013 2:32 pm    Post subject: Reply with quote

Hopefully NOT cursing this but, after the 10.8.3 OS X update, the flashing frame/green anomaly is FCPX 10.0.7 seems to have rectified itself. Hopefully we can all move on Smile

Jb
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NVTeam



Joined: 01 Sep 2005
Posts: 2237

PostPosted: Sun Mar 17, 2013 8:50 pm    Post subject: Reply with quote

Unfortunately not for all machines. Our tests shows that at least on some machines the bad frames are still there. So we are still waiting for FCPX 10.0.8 update.

Vlad
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