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[Mac-Pro Version] Freeze on Adobe AE CS6

 
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occamstudio



Joined: 17 Sep 2012
Posts: 1

PostPosted: Mon Sep 17, 2012 10:22 pm    Post subject: [Mac-Pro Version] Freeze on Adobe AE CS6 Reply with quote

Hi,
I have a problem with the Pro Neat Video on AE CS6 (Mac 10.7).
When I add the plugin on my video, I open the Option Window to make some adjustements but when I click Apply, no changements and I can't click on anything. I've tried to wait 5 minutes but nothing change and After Effects stay "responsive"...


The only solution is Force Quit.

I hope someone can help me and please, forgive my english !
Thanks,

Thomas
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NVTeam



Joined: 01 Sep 2005
Posts: 2238

PostPosted: Wed Sep 19, 2012 9:47 am    Post subject: Reply with quote

Thomas,

We have already started to work on this by e-mail. There is no point in doing this in two different places. Please try the procedure I described by e-mail to see if the issue is reproducible without NV.

Thank you,
Vlad
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Neat Video team
noise reduction for video and photos
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