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Motion 5

 
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frenchps49



Joined: 18 Aug 2011
Posts: 7

PostPosted: Thu Aug 18, 2011 5:17 pm    Post subject: Motion 5 Reply with quote

Installed the new version of Neatvideo for Motion 5.
When I get into Motion, the "Neat Video" file appears but it is empty.
What mistake did I make?
An incompatibility with another plugin?
Can you help me?
Thank you.
(iMac Core 2 Duo, Mac Os 10.6.8, Video Card ATI Radeon HD2600)
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NVTeam



Joined: 01 Sep 2005
Posts: 2238

PostPosted: Thu Aug 18, 2011 5:58 pm    Post subject: Reply with quote

Where does it appear? Which file? Please kindly make a screenshot to clarify that. Please send it to support [at] neatvideo.com

Look for it in Motion > Library > Filters > Neat Video > Reduce Noise.

Thank you,
Vlad
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noise reduction for video and photos
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frenchps49



Joined: 18 Aug 2011
Posts: 7

PostPosted: Thu Aug 18, 2011 6:56 pm    Post subject: Reply with quote

Motion > Library > Filters > Neat Video > Reduce Noise
That's exactly where the plugin "Reduce Noise" is not present.
Library > Filters > Neat Video (is empty)

I have checked and everything has installed in the right place on my hard drive.

But I'll contact support anyway.
Thanks
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NVTeam



Joined: 01 Sep 2005
Posts: 2238

PostPosted: Thu Aug 18, 2011 7:28 pm    Post subject: Reply with quote

Do you see plug-ins in other groups there (like Library > Filters > Sharpen > Unsharp Mask)?

Vlad
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noise reduction for video and photos
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frenchps49



Joined: 18 Aug 2011
Posts: 7

PostPosted: Fri Aug 19, 2011 3:08 am    Post subject: Reply with quote

It is the only plugin that poses a proglem
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NVTeam



Joined: 01 Sep 2005
Posts: 2238

PostPosted: Fri Aug 19, 2011 7:47 am    Post subject: Reply with quote

Please contact support and send in some screenshots to illustrate the issue. Include a shot of the contents of the folder /Applications/Neat Video for Final Cut/

Thank you,
Vlad
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Neat Video team
noise reduction for video and photos
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hibitdat



Joined: 08 Jan 2012
Posts: 2

PostPosted: Sun Jan 08, 2012 8:13 pm    Post subject: Same problem here not working in Motion 5 Reply with quote

Hi, did you resolve this problem?

I have the same issue installing on a new Mac with a clean install of FCP X and Motion 5 (no other third party plug ins) the Neat folder is there but it's empty...
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frenchps49



Joined: 18 Aug 2011
Posts: 7

PostPosted: Sun Jan 08, 2012 9:06 pm    Post subject: Reply with quote

Try reinstalling MacOs X
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hibitdat



Joined: 08 Jan 2012
Posts: 2

PostPosted: Sun Jan 08, 2012 10:33 pm    Post subject: Reply with quote

Reinstall OS X?! Really??

Is that what you had to do?

It's a clean install with nothing done apart from updates, FCP X and Motion 5 installed then Neat!
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frenchps49



Joined: 18 Aug 2011
Posts: 7

PostPosted: Mon Jan 09, 2012 5:04 pm    Post subject: Reply with quote

Apparently something didn't install or didn't update right that's why I had to reinstall it.
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