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frenchps49
Joined: 18 Aug 2011
Posts: 6
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 Posted: Thu Aug 18, 2011 5:17 pm Post subject: Motion 5 |
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Installed the new version of Neatvideo for Motion 5.
When I get into Motion, the "Neat Video" file appears but it is empty.
What mistake did I make?
An incompatibility with another plugin?
Can you help me?
Thank you.
(iMac Core 2 Duo, Mac Os 10.6.8, Video Card ATI Radeon HD2600) |
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NVTeam
Joined: 01 Sep 2005
Posts: 1452
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| Posted: Thu Aug 18, 2011 5:58 pm Post subject: |
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Where does it appear? Which file? Please kindly make a screenshot to clarify that. Please send it to support [at] neatvideo.com
Look for it in Motion > Library > Filters > Neat Video > Reduce Noise.
Thank you,
Vlad
_________________
Neat Video team 
noise reduction for video and photo |
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frenchps49
Joined: 18 Aug 2011
Posts: 6
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| Posted: Thu Aug 18, 2011 6:56 pm Post subject: |
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Motion > Library > Filters > Neat Video > Reduce Noise
That's exactly where the plugin "Reduce Noise" is not present.
Library > Filters > Neat Video (is empty)
I have checked and everything has installed in the right place on my hard drive.
But I'll contact support anyway.
Thanks |
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NVTeam
Joined: 01 Sep 2005
Posts: 1452
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| Posted: Thu Aug 18, 2011 7:28 pm Post subject: |
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Do you see plug-ins in other groups there (like Library > Filters > Sharpen > Unsharp Mask)?
Vlad
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Neat Video team
noise reduction for video and photo |
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frenchps49
Joined: 18 Aug 2011
Posts: 6
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| Posted: Fri Aug 19, 2011 3:08 am Post subject: |
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| It is the only plugin that poses a proglem |
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NVTeam
Joined: 01 Sep 2005
Posts: 1452
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| Posted: Fri Aug 19, 2011 7:47 am Post subject: |
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Please contact support and send in some screenshots to illustrate the issue. Include a shot of the contents of the folder /Applications/Neat Video for Final Cut/
Thank you,
Vlad
_________________
Neat Video team
noise reduction for video and photo |
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hibitdat
Joined: 08 Jan 2012
Posts: 2
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| Posted: Sun Jan 08, 2012 8:13 pm Post subject: Same problem here not working in Motion 5 |
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Hi, did you resolve this problem?
I have the same issue installing on a new Mac with a clean install of FCP X and Motion 5 (no other third party plug ins) the Neat folder is there but it's empty... |
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frenchps49
Joined: 18 Aug 2011
Posts: 6
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| Posted: Sun Jan 08, 2012 9:06 pm Post subject: |
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| Try reinstalling MacOs X |
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hibitdat
Joined: 08 Jan 2012
Posts: 2
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| Posted: Sun Jan 08, 2012 10:33 pm Post subject: |
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Reinstall OS X?! Really??
Is that what you had to do?
It's a clean install with nothing done apart from updates, FCP X and Motion 5 installed then Neat! |
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frenchps49
Joined: 18 Aug 2011
Posts: 6
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| Posted: Mon Jan 09, 2012 5:04 pm Post subject: |
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| Apparently something didn't install or didn't update right that's why I had to reinstall it. |
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